Refund Policy

1. No refunds, in any case

All amounts paid to EquiResearch Private Limited for any plan are final and non-refundable in every circumstance, including, without limitation, where:

• you are not satisfied with the Platform, or you change your mind;
• you used the Platform only partly, or not at all;
• the Platform, a feature or a data feed was unavailable, slow or interrupted;
• data, scores or analysis were incorrect, incomplete or delayed;
• a feature, data set, plan or price was changed or withdrawn;
• you bought a plan you did not need, or bought it by mistake;
• you closed your account, or we suspended or terminated it under the Terms & Conditions.

We do not give pro-rata refunds, credits, plan extensions or exchanges in place of a refund. GST charged on a payment is not refunded either.

2. No satisfaction guarantee

We do not offer a satisfaction guarantee or a money-back guarantee of any kind, and we make no promise about results, accuracy, availability or features (see the Disclaimer). Use the free Early Bird plan, while it is offered, to evaluate the Platform before you decide to pay.

3. Free plan

The Early Bird plan is free for 30 days and available once per account. Nothing is charged for it, so there is nothing to refund. It ends automatically and may be changed, shortened or withdrawn at any time.

4. No automatic renewal

Plans do not renew automatically. You are charged for a new term only if you choose to buy one. See the Cancellation Policy.

5. Chargebacks and payment disputes

A chargeback or payment dispute does not create a right to a refund under this policy. We may suspend access to the account concerned while a dispute is open.